Support

Technical support for XMLmind DITA Converter is provided through a public mailing list. You don't need to be a list member to post a message. Before posting to this list, please have a look at the FAQ to make sure that your question has not been already addressed. You may also browse the mailing list archive or use the search facility to look for earlier posts related to your question.

Policy of the ditac-support public mailing list

You are welcome to post to this mailing list, bug reports, feature requests, (end-user) questions about using XMLmind DITA Converter (ditac for short).

We are sorry but technical questions, for example about specializing, customizing or embedding ditac, will not be answered. This level of support is reserved to the customers of XMLmind products.

In order to fix a bug, we absolutely need to be able to reproduce it. Therefore, please make sure to include all the following information in your bug report:

• A description of the problem.
• The version of ditac. (Execute "ditac -version" to display this version.)
• The name and version of the OS used to run ditac.
• The version of the Java^TM runtime used to run ditac. (Execute "java -version" to display this version.)
• The exact ditac command line which allows to reproduce the problem.
• If relevant, all the input files (DITA files, image files, etc) needed to run the above command line.
• The output files, if such files contain what you consider to be defects.

Failing to comply with the above instructions will cause your bug report to be rejected. We are sorry to have to do that, but we have found that coping with informal bug reports takes us too much time.