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Support

e-mail address of ditacsupportTechnical support for XMLmind DITA Converter is provided through a public, moderated, mailing list.

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Before sending us a support request, please take the time to browse through

You may also want to

  • browse the mailing list archive,
  • use the search box found at the top/right of every page of this web site to search this archive,
  • use the services of The Mail Archive, a third party mailing list archive having a nicer user interface than Mailman.

Support policy

Support is limited to bug reports. Moreover, we do not accept bug reports involving customizations or extensions made by third-party developers.

How to write a usable bug report?

In order to fix a bug, we absolutely need to be able to reproduce it. Therefore, please make sure to include all the following information in your bug report:

  • A description of the problem.
  • The version of XMLmind DITA Converter (ditac for short). Execute "ditac -version" to display this version.
  • The name and version of the operating system used to run ditac.
  • The version of the JavaTM runtime used to run ditac. Execute "java -version" to display this version.
  • If relevant, the ditac command-line used to convert your DITA document.
  • If relevant (which is almost always the case), a copy of your DITA document or a mock-up document allowing to reproduce the problem.
  • If relevant, a link to the part of the DITA 1.2 specification which is not correctly implemented by ditac.

Failing to comply with the above support policy will cause your support request to be automatically rejected with no explanation other than Your support request does not comply with XMLmind DITA Converter support policy. Please refer to http://www.xmlmind.com/ditac/support.html#ditac_support_policy.

Alternate support facilities

XMLmind DITA Converter is embedded in the following applications: XMLmind XSL Utility, XMLmind XSL Server (both part of the XMLmind XSL-FO Converter product) and XMLmind XML Editor Professional Edition. If you own any of the aforementioned products, then please use the corresponding support facility rather than e-mail address of ditacsupport. See