|XMLmind XML Editor|
The support requests are classified as follows:
The level of support depends on the product: DITA Editor, DocBook Editor, XHTML Editor or XML Editor, and on the edition of this product: Personal or Professional. This level of support is indicated in the tables found in "Which editor to choose?" and in "Which license to choose?".Normal support does not include XMLmind Word To XML support or XMLmind XSL-FO Converter support despite the fact that these XMLmind products are available as XMLmind XML Editor add-ons at no additional cost. Only direct customers of XMLmind Word To XML or XMLmind XSL-FO Converter have access to this kind of support.
Please note that XMLmind is a small company and as such, does not have a dedicated support team. All your questions will be answered by the software engineers who develop our products. This means that you are guaranteed to get the most authoritative answers possible. Moreover, we'll do our best to respond to your support requests before the next business day. On the downside, if the workload of our software engineers becomes too heavy, we may have to temporarily limit support requests to one new topic per week and per customer.
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